Contact

30-Day Free Trial

For Oak Tree Sales information, please email sales@oaktreestorage.com, or call Toll-Free 877-969-8266 (In New York 212-983-5050) during Normal Business Hours, Monday through Friday, 9:00 AM to 5:00 PM EST.

Oak Tree Customer Service

Oak Tree provides you with access to Customer Service for the Oak Tree Online Backup and Restore Service as follows:

Customer Service. Oak Tree Customer Service is available for Oak Tree Online Backup and Restore Service Customers via email. Please submit your requests to custserv@oaktreestorage.com. Typical response time is 2 hours, but your actual response may be longer or shorter depending on the nature of your request/issue and any investigation that may be required.

You may also call Oak Tree Customer Service at 212-983-5050 during Normal Office Hours, Monday through Friday, 9:00 AM to 5:00 PM EST.

Oak Tree provides you with access to Technical Support for the Oak Tree Online Backup and Restore Service as follows:

Technical support for Oak Tree Online Backup & Restore Service

Standard eMail Technical Support is available via email to both Trial and Subscription clients. Typical response time is 24 hours, but your actual response may be longer or shorter depending on the day and time your email is received the nature of your request/issue and any investigation that may be required. Please send your requests to support@oaktreestorage.com.

Telephone Technical Support is available free of charge during normal business hours (9am-5pm EST)

Emergency Service Technical Support by Telephone is also available for the Oak Tree Online Backup and Restore Service Subscribers. This Telephone Support is provided 7 x 24 for issues that must be resolved very quickly regardless of the day or hour.

Regular maintenance and upgrades for Oak Tree software

Periodic Maintenance Updates to the Oak Tree Online Backup and Restore Agent includes any corrections and patches to the Oak Tree Online Backup and Restore Agent and the Oak Tree Online Backup and Restore Service as well as any available improvements of existing features. Typically such updates/corrections will be performed automatically and are transparent to the User. In such event as your involvement is required, you will be given ample notification in advance.

NY Office:

  • Oak Tree Storage
  • 1002 Quentin Road.
  • Brooklyn, NY 11223
  • Phone: +1 (212) 983-5050